Terms of service
General Terms and Conditions and Customer Information
I. General Terms and Conditions
§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Faruk Balkan) via the website https://retrovacamera.com Unless otherwise agreed, the inclusion of any terms and conditions of your own that you may use is expressly rejected.
(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity.
An entrepreneur is any natural or legal person or legally capable partnership who, when entering into a legal transaction, acts in the course of their independent professional or commercial activity.
§ 2 Conclusion of the Contract
(1) The subject matter of the contract is the sale of goods.
Our offers on the internet are non-binding and do not constitute a binding offer to conclude a contract.
(2) You may submit a binding purchase offer (order) via the online shopping cart system.
The goods you intend to purchase are placed in the “shopping cart”. You can access the shopping cart via the corresponding button in the navigation bar and make changes at any time.
After opening the “Checkout” page and entering your personal details as well as the payment and shipping information, all order details will be displayed again on the order summary page.
Before submitting the order, you have the opportunity to review and change the information in the order summary, including by using the “back” function of your internet browser, or to cancel the order.
By submitting the order via the button “Order with obligation to pay”, you submit a binding offer to us.
You will first receive an automatic email confirming receipt of your order. This confirmation does not yet constitute acceptance of the contract.
(3) Acceptance of the offer, and therefore conclusion of the contract, takes place within 2 days by confirmation in text form, for example by email, in which we confirm execution of the order or dispatch of the goods (order confirmation).
If you do not receive such a notification, you are no longer bound by your order. Any payments already made will in this case be refunded without undue delay.
(4) Order processing and the transmission of all information required in connection with the conclusion of the contract take place by email, partly in an automated manner.
You must therefore ensure that the email address you provide to us is correct, that receipt of emails is technically possible and, in particular, that emails are not blocked by spam filters.
§ 3 Right of Retention, Retention of Title
(1) You may exercise a right of retention only insofar as it concerns claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
§ 4 Warranty
(1) The statutory rights relating to defects apply.
(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects and transport damage and to notify us and the carrier of any complaints as soon as possible.
Failure to do so does not affect your statutory warranty rights.
(3) If a characteristic of the goods deviates from the objective requirements, such deviation shall only be deemed agreed if you were informed of it by us before submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.
§ 5 Choice of Law
(1) German law applies.
For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence.
(2) The provisions of the United Nations Convention on Contracts for the International Sale of Goods (CISG) are expressly excluded.
II. Customer Information
1. Identity of the Seller
Faruk Balkan
Rastatterstraße 15
76532 Baden-Baden
Germany
Email: business.farukbalkan@gmail.com
(Not a customer support email address)
Alternative Dispute Resolution
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at:
2. Information on the Conclusion of the Contract
The technical steps for concluding the contract, the conclusion of the contract itself and the options for correcting input errors are governed by the provisions on “Conclusion of the Contract” in our General Terms and Conditions (Part I).
3. Contract Language and Storage of the Contract Text
3.1. The contract language is German.
3.2. We do not store the complete contract text.
Before submitting the order via the online shopping cart system, the contractual information can be printed using the browser’s print function or saved electronically.
After we receive the order, the order details, the legally required information for distance contracts and the General Terms and Conditions will be sent to you again by email.
4. Essential Characteristics of the Goods or Services
The essential characteristics of the goods and/or services can be found in the respective product offer.
5. Prices and Payment Terms
5.1. The prices stated in the respective offers, as well as the shipping costs, are total prices. They include all price components, including all applicable taxes.
5.2. Shipping costs are not included in the purchase price.
They can be accessed via a correspondingly labelled button on our website or in the respective offer, are shown separately during the ordering process and must be paid by you in addition to the purchase price, unless free shipping has been offered.
5.3. The payment methods available to you are displayed under a correspondingly labelled button on our website or in the respective offer.
5.4. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.
6. Delivery Terms
6.1. The delivery terms, delivery date and any applicable delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.
6.2. If you are a consumer, the law provides that the risk of accidental loss and accidental deterioration of the goods during shipment passes to you only when the goods are handed over to you, regardless of whether the shipment is insured or uninsured.
This does not apply if you independently commission a transport company or another person designated to carry out the shipment that was not nominated by us.
7. Statutory Liability for Defects
Liability for defects is governed by the provisions under “Warranty” in our General Terms and Conditions (Part I).
These General Terms and Conditions and customer information were prepared by lawyers specialising in IT law from Händlerbund and are continuously reviewed for legal compliance.
Händlerbund Management AG guarantees the legal compliance of these texts and assumes liability in the event of warning letters.
Further information is available at:
https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service
Last updated: 09 January 2026